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Morris Orman Hearle is authorised and regulated by the Solicitors Regulation Authority (SRA Number 00173944)
Address: Wynnstay House St James Square Cheltenham GL50 3PU
Partners: R Brett Morris, Mark R Orman, David J Hearle, Christopher J Wright, John R Barker, Michael A Henman, Bryn Hesketh, Nicola A Scrivens, Orman Legal Limited, Newfco Limited
VAT Reg No: 655 6675 93

Complaints

Your use of this website and the documents available through it is subject to the following Terms of use.

1. Use of the Site
The content of this site is for general guidance purposes only and does not constitute legal or professional advice. Whilst we endeavour to ensure that the information provided is up-to-date and accurate, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. We shall not be liable for loss or damage of any kind arising from the use of, or inability to use this site or any material contained in it. Before taking or refraining from taking any legal action , you are advised to seek specialist legal advice by contacting the relevant Partner listed on this website or by sending an e-mail to: enquiries@mohlaw.co.uk. Morris Orman Hearle is not responsible for the content of external sites that link to this site or which may be linked from it from time to time.

2. Copyright
This site and its content are protected by copyright. Permission is given for the downloading, temporary storage or printing of extracts, articles, and press releases on this site for your personal use only. Material issued to third parties should give due accreditation to this site. No part of this site may be incorporated into any other website, commercial document or material sold or made available for profit, without our prior written consent.

3. Privacy Policy
Your personal data is collected only when voluntarily submitted by you. This information may be held on our database and used to provide you with information and updates we consider may be of interest to you from time to time. Any personal information supplied by you will not be sold, transferred or disclosed to any third party, unless required by law or a Court Order.

4. Accessibility
Every effort has been made to ensure all pages on this site comply with the W3C Web Content Accessibility Guidelines. We believe that this site meets such requirements. If you discover a page on this site that does not meet the W3C Web Content Accessibility Guidelines, please email us at enquiries@mohlaw.co.uk and we will do our utmost to correct the problem.

Your continued use of this site indicates your acceptance of these terms and conditions.

What to do if you have a complaint
Morris Orman Hearle aims to provide a high-quality, cost effective service that ensures clients’ needs and objectives are fully met. If however we have fallen short of these standards or your expectations in any way, please let us know. We are committed to resolving problems in a consultative manner. This process also enables us to identify ways in which we might improve our service to other clients.

How to make contact
In the first instance you are encouraged to raise any dissatisfaction with the lawyer handling your matter. We generally find that the majority of complaints can be satisfactorily dealt with in this way. If however you feel that raising the issue with the lawyer concerned is inappropriate, or if their response to you has been unsatisfactory, please contact the Firm’s senior partner, Brett Morris by email to brett.morris@mohlaw.co.uk, or by letter to:

Wynnstay House
St James Square
Cheltenham
GL50 3PU

How we will handle your complaint
We will review your complaint and respond in writing within 10 working days of its receipt. Our response will propose how we intend to resolve your complaint. If the proposed solution is not acceptable to you, we encourage you to continue your dialogue with Brett Morris or the partner concerned, until the matter is resolved to your satisfaction.

If you are still not satisfied
If, after 8 weeks, we are unable to resolve the matter to your satisfaction, you may wish to contact the Legal Ombudsman Service on 0300 555 0333 (calls are charged at a local rate) or by email to enquiries@legalombudsman.org.uk. If you are calling from overseas, please call +44 121 245 3050.

Legal Ombudsman
PO Box 15870
Birmingham
B30 9EB

Morris Orman Hearle is authorised and regulated by the Solicitors Regulation Authority (Number 00173944) Partners: R Brett Morris Mark R Orman David J Hearle Christopher J Wright John R Barker Michael A Henman Bryn Hesketh Nicola A Scrivens Orman Legal Limited Newfco Limited