The content of this site is for general guidance purposes only and does not constitute legal or professional advice. Whilst we endeavour to ensure that the information provided is up-to-date and accurate, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. We shall not be liable for loss or damage of any kind arising from the use of, or inability to use this site or any material contained in it. Before taking or refraining from taking any legal action , you are advised to seek specialist legal advice by contacting the relevant Partner listed on this website or by sending an e-mail to: firstname.lastname@example.org. MOH Law LLP is not responsible for the content of external sites that link to this site or which may be linked from it from time to time.
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What to do if you have a complaint
MOH Law LLP aims to provide a high-quality, cost effective service that ensures clients’ needs and objectives are fully met. If however we have fallen short of these standards or your expectations in any way, please let us know. We are committed to resolving problems in a consultative manner. This process also enables us to identify ways in which we might improve our service to other clients.
How to make contact
In the first instance you are encouraged to raise any dissatisfaction with the lawyer handling your matter. We generally find that the majority of complaints can be satisfactorily dealt with in this way. If however you feel that raising the issue with the lawyer concerned is inappropriate, or if their response to you has been unsatisfactory, please contact the Firm’s senior partner, Mark Orman by email to firstname.lastname@example.org, or by letter to:
St James Square
Cheltenham GL50 3PU
How we will handle your complaint
We will review your complaint and respond in writing within 10 working days of its receipt. Our response will propose how we intend to resolve your complaint. If the proposed solution is not acceptable to you, we encourage you to continue your dialogue with Mark Orman or the partner concerned, until the matter is resolved to your satisfaction.
If you are still not satisfied
If, after 8 weeks, we are unable to resolve the matter to your satisfaction, you may wish to contact the Legal Ombudsman Service on 0300 555 0333 (calls are charged at a local rate) or by email to email@example.com. If you are calling from overseas, please call +44 121 245 3050.
Legal Ombudsman PO Box 15870, Birmingham, B30 9EB
MOH Law LLP is authorised and regulated by the Solicitors Regulation Authority (Number 667810)